Delete your Walletap account

Walletap: Wallet Pass Manager · Walletap d.o.o.

How to delete your account

In the app: open Settings → Account (your name at the top), then Delete account and confirm.
On the web: sign in at app.walletap.com, open Settings → Account and choose Delete account.
By e-mail: write to support@walletap.com from the address you sign in with.

You are signed out straight away and we confirm the request by e-mail. The account is deleted 14 days later, so you can change your mind: until then, sign in on the web and choose Keep my account under Settings → Account, or reply to the confirmation e-mail. Deletion is always complete within 30 days of the request, and we confirm it by e-mail.

Before you delete, you can export your members and passes as CSV files from the dashboard.

What is deleted

Your account and sign-in, your card designs and every pass issued from them, your members and their data, locations, companies, team access, uploaded images and files, and connected services such as Stripe and Instagram or Facebook. Your subscription is cancelled. Passes already in your customers' wallets may stay on their phones, but they are no longer updated or accepted.

What we keep

Invoices, fiscal records and billing records, for 11 years, because Croatian law requires it.
A one-way hash of your e-mail address, so a free trial cannot be claimed twice.

If you are a member of a business that uses Walletap, ask that business to remove your card, or write to support@walletap.com.

Brisanje računa

U aplikaciji: otvorite Postavke → Račun (vaše ime na vrhu), zatim Izbriši račun i potvrdite.
Na webu: prijavite se na app.walletap.com, otvorite Settings → Account i odaberite Delete account.
E-poštom: pišite na support@walletap.com s adrese kojom se prijavljujete.

Odmah ćete biti odjavljeni, a zahtjev potvrđujemo e-poštom. Račun brišemo 14 dana kasnije, kako biste se mogli predomisliti: do tada se prijavite na webu i pod Settings → Account odaberite Keep my account ili odgovorite na potvrdnu poruku. Brisanje uvijek dovršavamo u roku od 30 dana od zahtjeva i potvrđujemo ga e-poštom.

Prije brisanja članove i kartice možete izvesti kao CSV datoteke s nadzorne ploče.

Što brišemo

Vaš račun i prijavu, dizajne kartica i sve kartice izdane iz njih, vaše članove i njihove podatke, lokacije, tvrtke, pristupe tima, učitane slike i datoteke te povezane usluge poput Stripea i Instagrama ili Facebooka. Pretplata se otkazuje. Kartice koje su već u walletima vaših kupaca mogu ostati na njihovim mobitelima, ali se više ne ažuriraju i ne prihvaćaju.

Što zadržavamo

Račune, fiskalne zapise i podatke o naplati, 11 godina, jer to propisuje zakon.
Jednosmjerni hash vaše adrese e-pošte, kako se besplatno razdoblje ne bi moglo iskoristiti dvaput.

Ako ste član poslovanja koje koristi Walletap, zamolite to poslovanje da ukloni vašu karticu ili pišite na support@walletap.com.